this all comes after the disaster aboard carnival's "triumph" last month. an engine fire stranded 4,200 passengers and crew in the gulf of mexico for five days with no power and no working toilets. the ship was towed to port. since then at least four lawsuits representing more than a dozen passengers. this week senator jay rockefeller, head of the transportation committee, sent a letter to carnival's ceo mickey arison blasting the line's safety record. at an industry conference, arison promised a review of the ships. for passengers of the dream and the legend, carnival is offering a partial refund and half off a future cruise. enough for some. >> we were treated fabulously. >> reporter: but not for virginia lancaster who never expected her honeymoon on the "dream" to be unforgettable for a different reason. >> it's not been a dream. i will tell you that. >> reporter: gabe gutierrez, nbc news, orlando. day three of the new papacy of pope francis.